I have a problem with my payment, who can I contact for help?
If you have a problem with your payment, please contact our customer service team for assistance.PopularIs it safe to make payments online?
Yes, making payments online is safe when you use a secure payment provider.
MetroDeal uses a secure encryption technology to protect your personal and financial information.
Add to that, we regularly monitor our systems to ensure that your information is secure.PopularCan I pay in installments?
MetroDeal offers the option to pay in installments thru Billease.
To check, please go thru payment options before checkout.
Also, you may contact our customer hotline for more information.Some readersCan I change or cancel my payment?
Depending on the status of your payment, you may be able to change or cancel it.
Please contact our customer service team for assistance.Few readersWhen will my payment review be processed?
Some payments are processed within 24 hours after providing needed documents.
But in most cases, payments are processed quickly.
You can check the status of your payment by logging into your account on our website or app.Few readersI need a copy of my payment history, where can I find it?
You can find a copy of your payment history by logging into your account on our website or app or by contacting our customer service team.Few readersIs there a processing fee?
Generally, there is no payment fee but there may be a few
payment options that may require it.
To confirm, please contact your bank.Few readersWhy was my payment declined?
There are several reasons why your payment may have been declined, including insufficient funds, incorrect billing information, or a fraud alert from your bank. Please check your account balance and billing information, and contact your bank if you believe there is an issue.
For more details, please check your registered email address or send an email to verifications@metrodeal.email.Few readersCan I pay with a check?
This feature is currently unavailable in our system.
We are looking forward to having it ready soon.
In the meanwhile, please use our other payment options.Few readersWhy is my payment under review?
Payments may be placed under review for various reasons, such as a high-risk transaction, a discrepancy in the billing information, or suspicious activity on the account. This is done to protect both you and the merchant from potential fraud.
For more details, please check your registered email address or send an email to verifications@metrodeal.emailFew readersWhen will my payment be processed?
Payments are usually processed after the order is placed. If you are experiencing a delay in processing, please contact our chat support team for assistance.Few readersWhy was I charged twice for the same transaction?
If you believe you have been charged twice for the same transaction, please contact our chat support team immediately to request a refund.Few readersIs my payment information secure?
We take the security of your payment information seriously and use industry-standard encryption to protect your data.
We also comply with all applicable laws and regulations regarding payment processing.Few readersHow can I update my payment information?
You can update your payment information by logging into your MetroDeal account under your details section. If you experience any issues, please contact our chat support team for assistance.Few readersHow do I pay?
You can make the payment by logging into your account on our website or app, or by contacting our customer service team.
We accept a variety of payment methods, including credit/debit cards and online payment services.Few readersWhat can I do to expedite the review process?
The review process can take longer than 24 hours. However, providing the necessary information promptly can help to speed up the review process.
If you have any concerns about the status of your payment review, please contact our verification team by sending them an email at
verifications@metrodeal.email for assistance.Few readersHow do I know if my payment was successful?
You will receive a confirmation message or email after your payment is processed.
You can also check the status of your payment by logging into your account on your MetroDeal app or on our websiteFew readersWill I be notified when the review is complete?
Yes, we will notify you once the review is complete and the payment has been processed or declined. You can also check the status of your payment by logging into your MetroDeal account.
For more details, please check your registered email address or send an email to verifications@metrodeal.email.Few readersHas my payment been processed?
You can check the status of your payment by logging into your
MetroDeal account and viewing your order history.
If you are unsure whether your payment has been processed, feel free to contact our customer service team for assistance.
For more details, please check your registered email address or send an email to verifications@metrodeal.email.Few readersHow long will my payment be under review?
The length of time that a payment is under review can vary depending on the circumstances. Our verification team will work to resolve the issue as quickly as possible and will keep you informed of any updates.
For more details, please check your registered email address or send an email to verifications@metrodeal.email.Few readersWhat happens if the payment is declined after the review?
If the payment is declined after the review, you will be notified and the transaction will be canceled. You can contact our customer service team for more information on why the payment was declined and what other payment options are available.
For more details, please check your registered email address or send an email to verifications@metrodeal.email.Few readers